Privacy Policy
Windrose Flights ("Windrose," "we," "us") operates a phone-based flight search and booking service. This policy explains what we collect when you call or visit this site, how we use it, and the choices you have.
1. Information we collect
When you call (844) 213-5611, an agent collects the details needed to search and book a flight: your name, contact number, travel dates, preferred airports, and, if you proceed with a booking, payment and passenger information required by the airline. We also receive standard call metadata, such as the number you dialed from and the length of the call, from our telephony provider.
When you browse this site, we collect limited technical data — browser type, approximate location derived from IP address, and pages viewed — through standard server logs. We do not use third-party advertising trackers on this site.
2. How we use it
We use the information you provide to search fares, place airline reservations, process payment, and send you booking confirmations. We may also use your contact number to follow up about an itinerary in progress or to notify you of a schedule change reported by the airline.
Site log data is used only in aggregate, to understand which pages are useful and to keep the service running reliably.
3. Sharing
To complete a booking, we share the passenger and payment details you provide with the relevant airline and with the payment processor that settles the transaction. We do not sell your personal information, and we do not share it with marketing partners.
4. Call recording
Calls to (844) 213-5611 may be recorded for agent training and quality review. You'll hear a notice at the start of the call if recording is active for that session.
5. Data retention
We keep booking records for as long as needed to resolve disputes, handle refunds or schedule changes, and satisfy airline and payment-industry recordkeeping requirements, after which the records are deleted or anonymized.
6. Your choices
You can ask an agent, during any call, what information we hold about a prior booking, request a correction, or ask that we delete contact details we no longer need for an active itinerary. We'll act on that request unless we're required to keep the record for legal or accounting reasons.
7. Contact
Questions about this policy can be raised on any call to (844) 213-5611.